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Terms & Conditions

This Agreement covers every sale of products through the website "" of the company named "PETRALIS N. DIMITRIOS" with VAT number 079575063 DOU: Glyfada, VAT number: 120213503000 based in Glyfada on 33 Dim. Angelou Metaxa Avenue and contact phone number 2114238142-6931196355.

By using our site, you agree to the following terms, which you should read carefully:

You are free to use in accordance with the law and good morals.

You are solely responsible for the contents of transactions. does not exercise any type of correction or intervention in the data you transfer.

 You must fill in the fields correctly in the online contact forms.

The use of the site is subject to Greek and international laws and you agree not to use our site to violate these laws.

  All members, partners, employees, management and other partners of are not responsible for anything arising from third party members who use the site of

Every user who enters and uses the services of the online store is deemed to consent and unconditionally accept the conditions set forth in this text, without any exception.

If a user does not agree with the terms, he must refrain from using the online store and from any transaction with it.

Sending your order implies acceptance of this contract and all its terms.

Obligations of the customer

You are responsible for product selection and its suitability for your purposes, as well as for telephone and postal costs for contacting, if any.

Online Shopping & Orders

Orders must be received in writing via the internet or mail (email) or by telephone by completing and submitting the order form. They are binding only if they have been accepted by the store with a relevant update of the order status that you will receive with the order confirmation, which is recorded in the systems, displayed on the user's screen and sent by e- email after submitting the order.

You are obliged to check the order confirmation and immediately inform (at the latest within 24 hours of receiving the electronic notification) in writing by e-mail or by telephone of any error. Otherwise, the details stated in the order confirmation will apply to this contract.

Before sending the order form, you should know that the listed prices of the products displayed on the site pages include the legal VAT, as well as that the various product offers are valid while stocks last. is not responsible and is not bound for any errors in characteristics, photos and prices of products listed on the site and cannot guarantee that there will be no errors for any reason during the introduction and/or update of a product's features and/or price.

Change-Cancellation of order

You can change or cancel your order at any stage before the product dispatch notification, by calling us at 2114238142, or by e-mail at Depending on the stage of development of your order, we will inform you of your options.

Product returns - money

Product changes are made in the following cases:

1) that the product you received is defective

2) if you receive different products than the ones listed in your order

3) in case the size of a product does not suit you and you wish to exchange it for another product (applies only to clothes & shoes).

4) if you wish to exchange products you have received, which are not defective, for personal reasons.

5) in the case of product return without reason (refund), the shipping costs are borne exclusively by the customer.

In the above cases, you should contact us by phone at 2114238142 or by email at and report the incident.

During sales, sales and Black Friday periods return and exchange and reshipment costs are the responsibility of the customer.

No returns are accepted without prior contact by phone or email.

Exchanges or returns for online orders within Greece can be made within 5 days from the date of receipt.

For any country other than Greece, changes or returns for online orders can be made within 5 days from the date of receipt

For the exchange to take place, the products must be in their original condition and packaging, not have been worn, altered or washed and the tag and barcode have not been removed.

The returned products must necessarily be accompanied by the legal sales document (receipt), which will be enclosed in the package.

In cases 1, 2, the transport costs and reshipment costs are borne exclusively by Moccini.

The transport costs, the cash on delivery costs as well as the difference that will arise from the new order are borne exclusively by the customer.

You have the right to request a partial or full refund (only for the value of the products and not for the shipping and return costs which are deducted from the amount to be refunded) within 14 days from the date of receipt. The cost of the additional service of cash on delivery, if it has been selected, is borne exclusively by the customer in this case. In order to make the exchange, the products must be in their original condition and accompanied by the original proof of sale (retail receipt).

Distribution of products

The products can be sent to you anywhere within the Greek territory. The products will be sent to the place you indicated in the order form by courier.

For orders to all cities in Greece, the shipping cost is 3 Euro for orders up to 59.99 and for orders from 60 Euro and above the shipping is FREE.

The payment method by cash on delivery is charged 2 Euro extra.

The delivery time is as stated in the order confirmation.

The place of delivery is indicated in the order confirmation.

Cases of force majeure is not responsible for delays in the execution of the order (including delivery) due to circumstances that cannot be attributed to the fault of or due to force majeure and will be entitled to an extension of time for execution . Examples may include strikes, extreme weather events, acts of terrorism, war, supplier, transportation, production problems, governmental or legislative acts, and natural disasters. If such incidents last more than two months, this contract may be terminated by either party without compensation.


All the contents of the site (including texts, graphics, images, photos and software) are the intellectual property of and are protected by Greek and international legislation. Any copying, reproduction and retransmission of the material is prohibited without the written permission of the company.


Your personal data that you provide us is used by us exclusively to process your order or to answer your question. We treat the applications you fill out and the e-mail you send confidential. We do not transfer their content except to the directly interested recipient and to the law, if this is requested of us. does not sell, rent or in any other way provide personal data submitted by its customers to third parties.

However, if you give us a false email address or try to impersonate someone else when you send information online, all information – including your IP address – will be part of any investigation.

Secure Transactions has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information related to users' personal information is kept confidential.

The site uses the SSL protocol, with 128-bit encryption (the most powerful today), for secure online commercial transactions. This way all your personal information is encrypted so that it cannot be read or changed in transit over the Internet.

SSL technology relies on a key code to encrypt data before it is sent over the SSL connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. Browsers support the SSL protocol and it is recommended to use them to connect to the website.

The details of the users (name, e-mail address, home address, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store.

Users, when providing their details in the context of their transactions, as well as herewith, will be informed by and consent and accept the imminent processing of these personal data, for the needs of smooth and smooth transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified and are the employees of the company.

It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders. For the rest, undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or a decision of another public authority.


The newsletters that the visitor/user of the site receives by registering on the mailing list are the intellectual property of and are therefore protected by the relevant provisions of Greek legislation and international conventions. reserves the right not to register a person in the recipient list or to delete him from it.

The company can keep a file with the e-mail addresses of the recipients for the sending of other informational messages in addition to the newsletters, unless the recipient does not wish to do so.

Detailed information can also be found on the Privacy page.

Shipping products

• Orders are sent to Greece and Cyprus in collaboration with the courier company ELTA COURIER.

• If you would like your order to be picked up at the ELTA COURIER store in your area, fill in this in the comments of your order.

• For orders in all cities of Greece, the shipping cost is 3 Euros and cash on delivery plus 2 Euros for orders up to 59.99 and for orders from 60 Euros and above the shipping is FREE.

• Delivery time is 1-2 working days and for orders in remote or hard to reach areas delivery time is 2-4 working days.

You can see the progress of your shipment on the official website of ELTA COURIER or by clicking here and entering the shipment number sent to you by email.

For any information, please contact us daily from 9:00 am. until 5:00 p.m. tel. center 2114238142 or by email at