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Frequent questions

HOW DO I ORDER?

I choose the size in the item I want to order and then click on the "CART" option. If I want, I can choose other items and add them to my cart in the same way.

Then in the upper right part of the screen there is the basket where I go with the mouse and select "Buy".

I can complete my order as a Guest or Create an account. By creating an account with which I will connect every time to make my purchases, I also benefit from extra privileges without any other obligation.

If I choose the "Buy as a guest" option, I simply fill in my information in the mandatory fields marked with an asterisk "*", select the Shipping and Payment method, then check the option that I have read the terms of use and press "Confirm". Finally, I see the order confirmation message on the screen and I also receive the corresponding confirmation email.


WHAT ARE THE METHODS OF PAYMENT?

The payment methods are: Cash on delivery, Deposit to a bank account and Payment by credit or debit card.


IS THERE SECURITY IN TRANSACTIONS?

moccini.gr has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information related to users' personal information is kept confidential.


CAN I CANCEL MY ORDER?

To cancel your order, you must contact us immediately on 2114238142.


WHY IS MY CREDIT NOT ACCEPTED?

If your credit card is not accepted, you should contact the bank to which your card belongs.


WHERE DO I GO IF I HAVE A PROBLEM WITH MY ORDER?

In case of any problem with your order, please call 2114238142 or e-mail info@moccini.gr.


CAN I ADD A PRODUCT TO THE ORDER I JUST PLACED?

As long as you have completed your order, you can place a new order and in the field <<Add comments for the order>> write that it concerns a supplement to the previous order you made.


WHAT DO I DO IF AN PRODUCT IS MISSING FROM MY ORDER?

If a product is missing from your order, contact us at 2114238142.


WHICH TRANSPORT COMPANIES DO YOU WORK WITH?

With ELTA COURIER.


HOW LONG DO I RECEIVE MY ORDER?

Your order reaches you in 2-4 working days depending on where you are.


HAS THE DELIVERY OF MY ORDER BEEN DELAYED? WHAT SHOULD I DO;

Contact directly at 2114238142 or via e-mail at info@moccini.gr.


WHAT HAPPENS IF I AM ABSENT DURING DELIVERY OF MY ORDER?

The courier will leave a notice for you to contact them and arrange a new delivery appointment.


VAT IS IT INCLUDED IN THE PRICE?

All prices are final and include VAT.


WHAT IS THE RETURN POLICY?

To return an item, it must be in its original condition with its tag and packaging. Then contact us and we will inform you about the return process of your product. On the Terms of Use page and in the Returns section, you can see the return terms in detail.

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